Station Master is the leading supplier of back-office and point-of-sale software to the Irish convenience and forecourt convenience market embracing all the major symbol groups. The organisation’s software provides all the necessary management tools for the modern convenience store and forecourt. Station Master offers thirty-two county service for installation, training and support and the company’s software solutions are currently deployed in over 500 stores throughout Ireland.
Previously, if a client experienced any downtime due to faulty hardware or a power outage, it was a rather cumbersome and manual process to get that client back up and running again. Much time was wasted both by the client and by Station Master engineers trying to restore everything. Station Master’s clients simply cannot be down for any amount of time as this affects their bottom line and their reputation. If a shop is open – the tills need to work. Station Master needed to find a solution to this problem.
Stryve offered Station Master a Disaster Recovery Solution. Stryve’s Disaster Recovery Solution allowed Station Master to provide an end-to-end Managed service to its clients. If one of its clients went down, Stryve could get things back up and running in minutes. A key offering of Stryve’s solution was continuous availability. It was simple and cost-effective. Above all, Stryve’s Disaster Recovery Solution ensured that, in the event of a disaster, all clients will be back to normal, with zero data loss, in seconds.
Damien Emerson, Station Master’s Managing Director explains, “We have been able to drive some pretty exciting business results from Stryve’s solution. We have calculated a 30% decrease in time spent troubleshooting issues with clients. Being able to guarantee continuous availability of our systems to our clients has been a huge selling point for us and we have seen a growth in sales result.”
Emerson continues, “we had very high expectations when we set out looking for a suitable solution and I have to say that Stryve not only met with those expectations but exceeded them. From Day 1 they listened to our problems and spent a considerable amount of time gaining an understanding of our industry, our clients and our business needs. We now feel that the Stryve team are part of our team”.
Emerson concludes, “the biggest thing that Stryve has done for us and our customers is truly peace of mind. My customers are happy and that makes me happy.”